Company Info
Mid sized business
Jewels Leading Lights Academy, a 21st century school with three locations in Abuja, is Christ-centered and inclusive. We have been on a high expansion mode over the past five years and would like to add amazing skills to our team. If you are passionate about education, please contact us.
1 to 50 Employees
Jewels Leading Lights Academy, a 21st century school with three locations in Abuja, is Christ-centered and inclusive. We have been on a high expansion mode over the past five years and would like to add amazing skills to our team. If you are passionate about education, please contact us.
Title: Customer Experience Specialist
Location: Gwarimpa Estate, Abuja (FCT)
Employment Type: Full-time
Mission
- Contribute to the sustenance of the School brand by providing high quality customer care to all JLLA’s customers through assigned channels and designated process.
Description
- Anticipate and identify customers’ needs and dissatisfaction for proactive customer engagement.
- Actively engage in cross selling/up selling to increase the present value of customer.
- Participate in and execute actions that affect the perception of customers in the overall school service.
- Resolve complex issues that have results in a customer disconnection through negotiation while working within school policies and procedures.
- Liaise with the relevant teams on school activities and events for accurate feedback in a timely manner.
- Build relationships with customers to overcome disagreements and increase retention.
- Identify gaps through Customer feedbacks and engage the relevant support team in ensuring closure and service improvement.
- Collect, organize and analyze data to assist in the decision-making of the Consumer Operations Support department along with other operational departments of the business.
- Carry out Segmentation and analysis of nursery customer base to gain insights on potential implications on retention and acquisition.
- Convert at risk customers to promoters and ensure good patronage.
- Ensure growth in the net value of assigned customers across multiple segments
- Collaborate with external stakeholders in relation to marketing and event awareness activities.
- Provide regular status and updates on all marketing programs/campaigns and present business cases,
Salary
- N150,000 / month.
Deadline: 11th April, 2024.
How to Apply: Interested and qualified candidates should send their most recent CV as well as a Cover Letter to: [email protected] using the Job Title as the subject of the email.