Customer Service Intern at Vitalvida

Vitalvida provides an exceptional eCommerce experience since customer satisfaction is very important to us. We have an incredible selection of products on our numerous websites that are specifically customised to your needs.

Title: Customer Service Intern

Location: Lagos

Employment Type: Full-time

Job Description

• We are currently seeking enthusiastic and self-motivated individuals to join our team as Customer Service Interns in our Yaba office, Lagos.
• As a Customer Service Intern, you will be responsible for managing a high volume of incoming and outgoing calls to promote and sell our hair care products.
• This role involves explaining product benefits, features, and history to potential customers, influencing them to make a purchase, resolving customer complaints, and ensuring a positive customer experience.

Responsibilities

• Manage a high volume of incoming and outgoing calls to sell hair care products.
• Explain product benefits, features, and history to customers.
• Influence potential customers to make a purchase through prepared sales talks.
• Deal with and resolve customer complaints in a professional manner.
• Handle customer orders, provide solutions, and upsell other products within specified time limits.
• Maintain records of customer orders, funnel process, inventory, and proof of payment with logistics partners.
• Respond to customer inquiries via calls, email, live chat, and social media platforms.
• Meet daily metrics with speed, accuracy, and a positive attitude.

Requirements

• Minimum qualification: SSCE.
• 0 – 1 year relevant work experience.
• No experience needed; training will be provided.
• Ability to counter customer objections.
• Ability to upsell and cross-sell products.
• Experience with eCommerce customer service is a plus.
• Independent, self-motivated, and organized.
• Articulate with the ability to quickly develop rapport with customers over the phone.
• Coordinate with delivery agents across various states in Nigeria for timely order fulfillment.
• Conduct follow-up calls to confirm successful delivery and customer satisfaction.

Key Skills:

• Exceptional verbal communication skills.
• Convincing demeanor.
• Outstanding organizational skills and attention to detail.
• Self-starter attitude with a goal-driven approach.
• Proficiency in using digital communication tools and software.
• Previous experience in sales or customer service is a plus.

Salary

• N75,000 monthly.

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should Click Here to apply online

Note

• If you are ready to elevate your sales career and be part of a dynamic team, please apply
• The stipend is exclusively for individuals who successfully complete the two-week training program.
• We reserve the right to discontinue candidates whose performance does not meet expectations before the completion of the training period.
• Embark on a journey with us to create exceptional customer experiences and make a mark in the digital sales world. Don’t miss out on this incredible opportunity to grow with us!