Customer Service Representative at Gosub Limited

Gosub Limited is a software firm that creates a variety of software solutions to address challenges that arise in our daily lives. We are now advertising an application (gosub.ng) that sells telecommunication items and provides telecommunication services to individuals and corporations in Nigeria. Anyone may use gosub.ng to acquire telecommunications products or services including data plans/airtime, transfer or convert airtime to cash, and pay bills. We are a corporation dedicated to offering technical solutions to the difficulties that Nigerians face.

Title: Customer Service Representative

Location: Benin City, Edo

Employment Type: Full-time

Job Description

• We are seeking an experienced and highly motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer service and support to our valued customers.

Responsibilities

• Manage incoming customer inquiries via phone, email, and social media channels.
• Provide product and service information to customers.
• Respond to customer complaints and resolve issues in a timely and effective manner.
• Process customer orders.
• Collaborate with other teams to ensure customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Identify and escalate priority issues to the appropriate department.

Requirements

• Candidate must possess at least a Bachelor’s Degree in a related field.
• Minimum of 2 years of experience in a similar role.
• Excellent communication and interpersonal skills.
• Ability to work under pressure.
• Strong problem-solving and analytical skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in Microsoft Office and CRM software.
• Experience working in a customer-focused environment.
• Ability to work independently and in a team environment.
• Flexibility to work in shifts, including weekends and holidays.
• The candidate must be a resident of Benin City.

Salary

• N100,000 monthly.

Deadline: 31st January

How to Apply: Interested and qualified candidates should send their Application to: [email protected] using the Job Title as the subject of the mail.

Note: If you are a driven and customer-focused individual with a passion for providing exceptional service, we encourage you to apply for this exciting opportunity.