Client Care Executive/Representative at Fortics Lifecare Limited

Fortics Lifecare Limited is to be Africa’s top healthcare holding company, transforming existing healthcare assets into world-class health facilities across the continent while balancing quality service delivery to customers and financial prosperity for our sake. We strive to inspire and encourage hope, health, and overall well-being by providing the finest care possible for each patient through integrated clinical practice, ongoing education, and research, all at a reasonable cost.

Title: Client Care Executive/Representative

Location: Lekki Phase One, Lagos

Employment Type: Full-time

Duties / Responsibilities

• Make outgoing calls to patients, referrals, and sales as needed
• Communicate effectively and professionally with patients, teammates, healthcare professionals,etc
• Consistently meet and attain required Key Performance Indicators (KPIs)
• Answer customer phone calls and provide them with the information that they request
• Resolve customer complaints in a fair manner
• Elevate customer concerns to managers and supervisors as needed
• Become knowledgeable about our company’s services
• Provide exceptional customer support in every phone call.

Skills/ Requirements

• Candidates should possess an NCE / OND / HND qualification with 0- 2 years work experience in similar role
• Excellent written and verbal communication skills
• Proficient with MS Office and the ability to navigate multiple platforms.
• Strong customer service skills with the ability to resolve patient concerns.
• Demonstrate soft skills to enhance patient experience
• Relevant work experience in the hospital will be an added advantage
• Certification in customer service profession is required
• Possess right work ethics of a client care personel.

Salary

• N60,000 – N75,000 / month.

Deadline: 28th April, 2024.

How to Apply: Interested and qualified candidates should send their Cover Letter and CV to: [email protected] using the Job Title as the subject of the mail.