Customer Care Representative at Kursi Group

Kursi Group is a Nigeria-based mining, mineral processing, and trade corporation. The company was founded in 2005 and has since expanded to become one of Nigeria’s largest and most dependable mining and trade companies. The headquarters is in Abuja, with mining, operating, and processing facilities scattered across 22 of Nigeria’s 36 states.

Title: Customer Care Representative

Location: Abuja

Employment Type: Full-time

Job Description

• We are looking for a dedicated and compassionate Customer Care Representative to join our team.
• The successful candidate will be responsible for providing exceptional customer service and support to our clients.
• This role requires excellent communication skills, problem-solving abilities, and a strong commitment to customer satisfaction.

Key Responsibilities

• Respond to customer inquiries promptly and provide accurate information about our products and services.
• Assist customers with product-related questions, orders, returns, and exchanges in a professional and efficient manner.
• Address customer complaints and concerns with empathy and strive to find satisfactory solutions.
• Maintain accurate customer records and update account information as needed.
• Collaborate with cross-functional teams to address customer needs and improve service delivery processes.
• Provide feedback to management on customer concerns and trends to help enhance the overall customer experience.
•  Meet personal and team sales targets by identifying sales opportunities and promoting company products and services.
• Build and maintain strong relationships with customers through open and interactive communication to foster trust and loyalty.
• Handle inbound and outbound phone calls in a timely and professional manner, following communication procedures and guidelines.
• Take the extra mile to engage customers and ensure their needs are met beyond expectations.

Qualifications and Requirements

• Bachelor’s Degree in Business, Marketing or any related field.
• 2+ years relevant work experience.
• Proven customer service experience, preferably in a similar role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Proficient in using computer systems and software.
• Ability to work independently and as part of a team.
• Flexibility to work evening and weekend shifts as needed.

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should send their CV and a Cover Letter to: [email protected] using the Job Title as the subject of the mail.