Customer Care Representative/Front Desk Officer at Syx-Brij Nigeria Limited

Company Info

Syx-Brij Nigeria Limited – Our client, Adia Hospital, located at Plot 246 AC Street Itokin Road beside Low-cost estate gate, Sabo Ikorodu, is a new modern private hospital committed to providing exceptional healthcare services to the community.

Title: Customer Care Representative/Front Desk Officer

Location: Ikorodu, Lagos

Employment Type: Full-time

Reports to: Admin Officer

Job Purpose

  • We are looking for a Customer Care Representative who can help customers with complaints and questions, give customers information about products and services, take orders, and process returns
  • By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

Job Responsibilities

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call-handling quotas
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers.

Qualifications

  • High School Diploma, General Education Degree or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.
  • Customer-centric
  • Result-driven
  • Focus on quality and attention to detail
  • Good time-management skills
  • Ability to multi-task
  • Strong interpersonal and communication skills
  • Critical-thinker and problem-solver
  • Ability to work with minimal supervision.

Remuneration
Competitive salary and benefits package, including health insurance, retirement plan, and vacation time.

Deadline: 4th April, 2023.

How to Apply: Interested and qualified candidates should Click Here to apply online

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    March 24, 2024