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Customer Experience Analyst at TeamAce Limited

Nigeria

Company Info

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TeamAce Limited – Our client, a leading Fintech company providing payment service, is recruiting to fill the position below:

Title: Customer Experience Analyst

Location: Lekki, Lagos

Employment Type: Full-time

Job Summary

  • As a Customer experience Analyst, you will support effective and efficient customer management by providing first-level support and ensuring adequate resolution of customer issues received through multiple channels.
  • The role will also assist with customer onboarding and retention initiatives.

Responsibilities

  • Act as the first point of contact for all internal and external customer queries and complaints received via channels such as email, social media, chat, phone calls, etc.
  • Ensure all queries and complaints from existing and new customers are effectively and adequately resolved within set SLAs (service level agreements)
  • Provide relevant and appropriate answers to questions and inquiries from customers about company’s products and services.
  • Provide insights about customer feedback to internal stakeholders to allow for product and process improvements.
  • Maintain clear and open two-way communication with all internal teams to allow for great service for customers.

Requirements

  • Must have a minimum of Bachelor’s Degree, Second class upper/2.1
  • Must have 2 – 3 years of experience in a similar role within the fintech or banking industry
  • Must be willing to work on shifts (including nights, weekends & public holidays)
  • Excellent verbal and written communication skills.

Salary
N200,000 – N250,000 monthly (Negotiable) + other benefits

Deadline: 19th April, 2023.

How to Apply: Interested and qualified candidates should Click Here to apply online

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