Company Info
TeamAce Limited – Our client, a leading Fintech company providing payment service, is recruiting to fill the position below:
Title: Customer Experience Analyst
Location: Lekki, Lagos
Employment Type: Full-time
Job Summary
- As a Customer experience Analyst, you will support effective and efficient customer management by providing first-level support and ensuring adequate resolution of customer issues received through multiple channels.
- The role will also assist with customer onboarding and retention initiatives.
Responsibilities
- Act as the first point of contact for all internal and external customer queries and complaints received via channels such as email, social media, chat, phone calls, etc.
- Ensure all queries and complaints from existing and new customers are effectively and adequately resolved within set SLAs (service level agreements)
- Provide relevant and appropriate answers to questions and inquiries from customers about company’s products and services.
- Provide insights about customer feedback to internal stakeholders to allow for product and process improvements.
- Maintain clear and open two-way communication with all internal teams to allow for great service for customers.
Requirements
- Must have a minimum of Bachelor’s Degree, Second class upper/2.1
- Must have 2 – 3 years of experience in a similar role within the fintech or banking industry
- Must be willing to work on shifts (including nights, weekends & public holidays)
- Excellent verbal and written communication skills.
Salary
N200,000 – N250,000 monthly (Negotiable) + other benefits
Deadline: 19th April, 2023.
How to Apply: Interested and qualified candidates should Click Here to apply online