Customer Service Manager at Ascentech Group

Ascentech Group serves as a portal to a wide range of recruiting and selection services for businesses.To attain these goals, we rely on our proven and dynamic HR solutions to create and manage change in organisations while enhancing efficiency.We are a focused professional team.

Title: Customer Service Manager

Location: Victoria Island, Lagos

Employment Type: Full-time

Responsibilities

• Improve customer service experience, create engaged customers, and facilitate organic growth
• Take ownership of customers’ issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies, and standards
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilise assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities

Requirements

• BSc / HND in relevant fields
• 5 years+ experience as a Customer Service Manager in healthcare or aesthetics sector.
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Proficiency in English
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should send their CVs to: [email protected] using the Job Title “Customer Service Manager” as the subject of the mail.

Note: Only qualified candidates will be contacted.