Customer Engagement/Admin Officer at Ascentech Services Limited

Ascentech Services Limited provides a platform for organisations to access a variety of hiring and selecting services.To achieve these objectives, we depend on our proven and dynamic HR solutions for creating and managing change in businesses while increasing efficiency. We are a professional team with a clear focus.

Title: Customer Engagement/Admin Officer

Location: Lagos

Employment Type: Full-time

Job Description

• Receive and attend to e-mails, telephone, social media from customers for all inquiries on complaints, enquiries, products and services etc.
• Actively market all products in the company portfolio.
• Ensure active & customer engagement to identify issues.
• Sustain and document knowledge on all customer requirements and provide immediate appropriate solutions.
• Ensure optimal utilization of all resources, tools and resolve all issues.
• Record enquiries, complaints, comments etc. for resolution and audit purposes
• Upload documents of customers for effective online document management
• Analyze all issues and recommend alternative solutions to ensure effective resolution within TAT.
• Escalate all issues using the appropriate escalation channels if required.
• Maintain the use of good grammatical construction and composition when responding to e-mails

Requirement Skills

• Minimum of Bachelor’s Degree or its equivalent in a reputable University or Polytechnic
• Consistently exercise empathy
• Have a strong product sense
• Communicate ideas clearly across teams
• Be comfortable learning about companies with complex, technical products
• Strong attention to detail, result-oriented and creative skills.
• Be creative while working within difficult constraints.
• Problem-Solving skills with excellent written and oral communication skills.

Deadline: 21st February, 2024.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.