Company Info
Mid sized business
1 to 50 Employees
EMGEE Resources Limited is a logistics-focused company. Our goal is to use decades of real-world experience to focus on reducing the electrical and logistical gaps in Sub-Saharan Africa, starting with Nigeria. We are positioned ourselves to serve as a conduit for Sub-Saharan Africa to access solutions such as products, technology, and last-mile logistics, allowing the area to better serve its residents.
EMGEE Resources Limited is a logistics-focused company. Our goal is to use decades of real-world experience to focus on reducing the electrical and logistical gaps in Sub-Saharan Africa, starting with Nigeria. We are positioned ourselves to serve as a conduit for Sub-Saharan Africa to access solutions such as products, technology, and last-mile logistics, allowing the area to better serve its residents.
Title: Customer Service Representative
Location: Abuja
Employment Type: Full-time
Job Description
- We are hiring a customer service representative to manage customer queries and complaints.
- You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
- To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Requirements
- Mass Communication, Sociology, Computer Science and other related field can apply.
- Proven experience in CSR
- Should preferably reside in Abuja
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
Deadline: 29th April, 2024.
How to Apply: Interested and qualified candidates should forward their CV to: [email protected] using the position as the subject of the email.