Officer, Front Office, Corporate Client at Stanbic IBTC Bank

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.

Title: Officer, Front Office, Corporate Client

Location: Idejo Street, Lagos

Business Segment: Consumer & High Net Worth Clients
Job Type: Full-time

Job Description

• Providing service support for Corporate Clients, acting as the first line of contact for client.
• Ensure that transaction are processed promptly without error and rework. Ensure that the SLA of 97% is achieved.
• Ensure that issues are escalated promptly to team lead for resolution. Perform daily call-over of transactions.
• Report pending issues and track for prompt resolution.
• Ensure the pricing concessions are tracked and effected promptly. Ensure client’s mandate update are promptly processed.

Qualifications

• Minimum of First Degree
• 1-2 years in Customer Service or Front Office role
• Knowledge of the complexities and transactional management of corporate clients
• Versatile in customer service and having the right skills, the ‘can do’ spirit.

Behavioural Competencies:

• Generating Ideas
• Exploring Possibilities
• Interpreting Data
• Interacting with People
• Team Working

Technical Competencies:

• The ability to analyse customer needs.
• Knowledge and understanding of the features, benefits and pricing of the products and services.
• Understands and applies account application and submission processes and related activities.

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should Click Here to apply online