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Officer, Front Office, Corporate Client at Stanbic IBTC Bank

Company Info

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Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.

Title: Officer, Front Office, Corporate Client

Location: Idejo Street, Lagos

Business Segment: Consumer & High Net Worth Clients
Job Type: Full-time

Job Description

  • Providing service support for Corporate Clients, acting as the first line of contact for client.
  • Ensure that transaction are processed promptly without error and rework. Ensure that the SLA of 97% is achieved.
  • Ensure that issues are escalated promptly to team lead for resolution. Perform daily call-over of transactions.
  • Report pending issues and track for prompt resolution.
  • Ensure the pricing concessions are tracked and effected promptly. Ensure client’s mandate update are promptly processed.

Qualifications

  • Minimum of First Degree
  • 1-2 years in Customer Service or Front Office role
  • Knowledge of the complexities and transactional management of corporate clients
  • Versatile in customer service and having the right skills, the ‘can do’ spirit.

Behavioural Competencies:

  • Generating Ideas
  • Exploring Possibilities
  • Interpreting Data
  • Interacting with People
  • Team Working

Technical Competencies:

  • The ability to analyse customer needs.
  • Knowledge and understanding of the features, benefits and pricing of the products and services.
  • Understands and applies account application and submission processes and related activities.

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should Click Here to apply online

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    May 5, 2024