Program & Client Services Manager at Talent Spur Advisory Limited

Talent Spur Advisory Limited is a Human Resources / Capital Management company that offers HR consulting services, recruiting, payroll administration, performance management, and other HR strategic business support to organisations in a variety of sectors. Talent Spur Advisory Limited’s aim is to deliver strategic HR consulting services that help organisations reach their maximum potential. We aspire to generate sustainable growth, build great workplaces, and support talent development throughout Africa by providing expert assistance, creative solutions, and a dedication to quality.

Title: Program & Client Services Manager

Location: Lagos

Employment Type: Full-time

Job Summary

• We are seeking ahighlyskilled Program & Client Services Manager who will play a pivotal role in managing the training program for the organization.
• This position involves working closely with the production team, understanding client briefs, and leading production to deliver in line with client expectations.

Responsibilities
Training Program Management:

• Oversee the development and execution of the training program curriculum.
• Collaborate with instructors and trainers to ensure program content meets industry standards.

Client Relationship Management:

• Act as the primary point of contact for clients, understanding their training needs and expectations.
• Communicate effectively with clients to gather requirements and provide updates on program delivery.

Production Coordination:

• Work closely with the production team to understand client briefs and translate them into actionable plans.
• Lead production efforts to ensure the delivery of high-quality training sessions.

Quality Assurance:

• Implement and monitor quality assurance processes for training content and delivery.
• Gather feedback from clients and participants to continuously improve program quality.

Resource Management:

• Manage resources, including trainers, facilities, and equipment, to optimize training delivery.
• Collaborate with relevant departments to address resource needs.

Budget Management:

• Collaborate with finance to develop and manage the training program budget.
• Monitor expenditures and identify cost-saving opportunities.

Qualifications

• Bachelor’s Degree in Marketing, Business, Mass Communications, Event Management, or a related field.
• 5 years of proven experience in program management and client services, preferably in the education, media, or training industry.
• Strong understanding of live production and the entertainment industry.
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects and stakeholders simultaneously.
• Creative thinking and problem-solving skills.

Deadline: 24th January, 2024.

How to Apply: Interested and qualified candidates should send their Resume / CV detailing their relevant experience to: [email protected] using the Job Title as the subject of the mail.