Company Info
Mid sized business
1 to 50 Employees
Ojatee Consulting - Our client is a major indigenous firm that offers complete and innovative transportation and logistics services. With a long history of dependability and efficiency, they have established themselves as a valued partner in the ever-changing transportation scene, serving to a wide range of sectors and clients.
Ojatee Consulting – Our client is a major indigenous firm that offers complete and innovative transportation and logistics services. With a long history of dependability and efficiency, they have established themselves as a valued partner in the ever-changing transportation scene, serving to a wide range of sectors and clients.
Title: Client Engagement Manager
Location: Lagos
Role Summary
- The Client Engagement Manager will play a pivotal role in building and sustaining strong client relationships. Working closely with a portfolio of clients, the successful candidate will be responsible for ensuring their overall satisfaction, revenue growth, and the success of their partnership with our client.
- The role emphasizes client-centricity and focuses on the entire client life cycle, from onboarding to retention and engagement.
Key Responsibilities
Client Relationship Management:
- Build and nurture strong, long-term relationships with clients.
- Serve as the main point of contact for client inquiries, concerns, and escalations.
- Understand clients’ wants, needs, and interests to provide tailored solutions.
Client Onboarding and Maintenance:
- Ensure seamless onboarding for new clients, providing a positive initial experience.
- Implement and maintain effective client engagement models for ongoing relationships.
- Regularly assess and address client satisfaction, seek opportunities for improvement.
Client Centricity:
- Maintain a deep understanding of industry trends and clients’ evolving needs.
- Proactively address client issues, demonstrating a commitment to client success.
- Foster a client-centric culture within the organization.
Client Life Cycle Management:
- Ensure a consistent and positive client experience throughout the life cycle.
Requirements
- Bachelor’s Degree in Business Management, Marketing, or any related field.
- Proven experience of over six-eight years in client engagement, account management, or a similar role, transport and logistics industry experience will give an added advantage.
- Strong understanding of client relationship dynamics and business operations.
- Excellent communication, negotiation, and interpersonal skills.
- Results-driven and customer-focused, with a commitment to exceeding client expectations.
What We Offer
- Health insurance, retirement counselling plans, and other employee benefits.
- Opportunities for professional development and growth.
- Collaborative and dynamic work environment.
- Generous annual leave allowances
- Robust profit sharing
- Continuous training and development programs
- Death in service scheme
- Free medical counseling services for principals & dependents
- 13-month bonus for every five years of continuous service.
Deadline: 26th January, 2024.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.