Company Info
Boxifynow is Nigeria’s leading one-stop solution for all your Xpress deliveries, Freight Logistics, warehousing /Fulfillment and professional service needs.
We are Nigeria’s leading food and professional services delivery online platform. Our innovative platform caters to all your needs at your doorstep, encompassing a wide range of products and services, including food, medical care, beauty, laundry and cleaning services; as well as nationwide courier services.
With a team of over 200 people, provides fast delivery and courrier solutions to a country populated by 190+ million people.
Title: Customers Service Representative
Location: Abuja (FCT)
Employment Type: Full-time
Duties and Responsibilities
- Help manage current customer accounts.
- Deal with a high volume of inbound and outbound phone calls.
- Maintain relationships with carriers and customers.
- Provide exceptional customer service to customers and carriers.
- Solve customer and carrier problems and help resolve issues.
- Provide shipment quotes for customers and set up shipments as required by customers.
- Excellent multitasking skills within their work space as well as computer software programs.
- Be a professional representative ofthe companythat other employees look up to.
- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into our operating system
- Track and traceshipments as required
- Utilize Process Monitors andWorkflows on daily basis
- Ensure timely movement and delivery of freight to customers
- Ensure documents are timely sent to customer or broker for customs purposes
- Ensure accurate and timely client invoicing
- Interact with our customers in arranging theirshipments, exceedingcustomer service expectations
- Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others)
- Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
- Understand department process flow, constantly looking for areas of improved efficiency
- Ensure all customers’ standard operating procedures are followed and updated
- Overseas communications, timely responses to emails and requests (internal and external)
Qualifications
- Interested candidates should possess a Bachelor’s Degree, HND, NCE or OND qualification.
- 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
- Understanding of transportation documentation and terms is a plus
- Effective interpersonal skills, including proven abilities to listen, comprehend, and effectively communicate clearly and concisely to obtain positive results
- Pro-active, strong organizational skills
- Good computer skills (Excel, Word, PowerPoint)
- Fluent in English
- Must reside in the Federal Capital Territory (Abuja)
Job Requirements:
- High-quality is written and verbal communication skills
- Ability to adapt to changes in the work environment
- Accurate and able to produce quality work
- Dependability
- Problem solver
- Ability to work in teams and open to others’ views
- Show respect toward others with cultural differences
- Quality decision making
- To perform this job successfully, an individual should have knowledge of Database software; Internet software; Order processing systems; Spreadsheet software, and Word Processing software.
- Ability to apply common sense understanding
Deadline: 31st February, 2023.
How to Apply: Interested and qualified candidates should send their CV to : [email protected] using the job title as the subject of the mail.