Graduate Customer Service Representative at ENGIE Energy Access

ENGIE Energy Access is one of Africa’s top Pay-As-You-Go (PAYGo) and mini-grid solutions providers, with a purpose to provide cheap, dependable, and sustainable energy solutions, as well as life-changing services with an amazing customer experience. The firm is the product of the merger of Fenix International, ENGIEMobisol, and ENGIEPowerCorner, and it produces innovative, off-grid solar solutions for households, public services, and companies, giving consumers and distribution partners access to clean, inexpensive energy.

Title: Customer Service Representative (Nupe and Yoruba – Egun Speaker)

Locations: Lagos & Niger

Job Objectives

• We are looking for dynamic, highly motivated and disciplined Customer Service Representative with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team.
• A successful Customer Service Representative must be fluent in the required language, critical thinker, attentive to details and an excellent communicator.
• This position requires individuals to have a strong passion for listening and providing solutions to people.

Key Responsibilities

• Ensure an excellent experience to all customers with each interaction
• Give customers information about products and services
• Cross-sell Mysol products to customers where possible
• Deliverables and Activities
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Vet and open customer accounts by recording account information.
• Maintain customer records by updating account information of complaints, issues, resolutions, praises, e.t.c.
• Follow-up with customers who have delayed payments
• Manage large amounts of incoming calls, and close out or open call records
• Build sustainable relationships of trust through open and interactive communication
• Work with customer service manager to ensure proper customer service is being delivered
• Read from scripts and resolve customer complaints via phone, email, mail or social media
• Identify and communicate areas for continual improvement of service levels for the call Center; recommending process improvements
• Contribute to team effort by accomplishing related results as needed.

Required Skills & Experience

• OND holders, candidates about to undergo or currently undergoing the one year NYSC scheme are preferred.
• 0 – 1 year of experience
• Excellent Written and Verbal Communication Skills
• Ability to interact with peers and mid level leaders internally
• Highly Desired Skills
• Ability to work both in teams and independently
• Passionate about solving problems for customers in rural communities
• Proficiency in English Language and 1 or more other Nigerian Languages
• Critical thinking skills (ability to think outside the box)
• Good problem solving skills (solutions oriented)
• Flexibility with ability to work under pressure to meet deadlines
• Willingness and desire to learn new ideas.

Deadline: 19th January, 2024.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title and Language as the subject of the mail.