Company Info
Mid sized business
Plistbooking.com is a Lekki-based Nigerian online vacation rental booking and real estate marketplace that uses technology to help Nigerians buy or rent their ideal houses while also monetizing their spaces, hobbies, and abilities to become hospitality entrepreneurs. We are quickly expanding, and our objective is to become the largest business in the country by providing hotels and homes with innovative and technology-enabled services that generate better profits at reduced costs.
1 to 50 Employees
Plistbooking.com is a Lekki-based Nigerian online vacation rental booking and real estate marketplace that uses technology to help Nigerians buy or rent their ideal houses while also monetizing their spaces, hobbies, and abilities to become hospitality entrepreneurs. We are quickly expanding, and our objective is to become the largest business in the country by providing hotels and homes with innovative and technology-enabled services that generate better profits at reduced costs.
Title: Contact Centre Agent – Sales/Customer Service
Location: Lekki, Ikate, Lagos
Employment Type: Full-time
Responsibilities
- Coordinating Monthly payroll
- Overseeing day to day operations of the call centre
- Monitoring attendance and promptness
- Troubleshooting technical glitches or mishaps.
- Ensuring quiet hours and work etiquette is observed.
- Escalating all issues to the directors
- De-escalating conflicts in a timely manner.
- General administrative/clerical tasks
- Auxiliary tasks required.
- Manages and oversees a team of call centre agents.
- Motivates and supports agents through feedback and communication.
- Measures KPI’s like inbound calls, call waiting, and call abandonment.
- Assists with taking agents’ calls if they can’t handle the workload.
- Improves quality of results by recommending changes.
- Provides product/service information by answering questions and helping.
- Assist onboarding new employees.
- Prepares monthly and annual performance reports.
- Creates targets and goals for improvement.
- Office Set up.
Technical Competencies:
- Tech savvy with knowledge of relevant computer programs and telephone equipment (CRM)
- Ability to remain calm and respectful under pressure.
- Exceptional customer service expertise
- Proficiency with the English language
- Strong verbal and written communication skills
- Organizational skills and attention to detail
- Familiarity with quality assurance and data analysis software
- Excellent negotiation and problem-solving skills
Behavioural Competencies:
- Ability to work under pressure and multitask effectively.
- Good Verbal communication & interpersonal Skills.
- Attention to Detail.
- Persuasive.
Salary
- N50,000 – N100,000 monthly.
Deadline: 8th February, 2024.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.