ICT Associate at Merat Hotel and Suites

Merat Hotel and Suites is situated in the heart of Yola, Adamawa State. Our work atmosphere combines a strong dedication to providing outstanding service and authentic experiences with a focus on creativity and innovation. We are committed to enhancing the leisure experience via ongoing innovation and the greatest level of hospitality. Merat Hotel and Suites takes pride in its commitment to the Golden Rule Philosophy, and we aim to give the greatest possible experience for both our guests and employees.

Title: ICT Associate

Location: Yola, Adamawa

Employment Type: Full-time

Essential Job Responsibilities
The roles and responsibilities of the ICT Associate include but not limited to:

• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Monitoring and maintain computer systems and networks
• Responding ion timely manner to service issues and requests
• Providing technical support across the hotel (this may be in person or over the phone)
• Setting up accounts for new users and creating Wi-Fi codes for guests.
• Repairing and replacing equipment as necessary
• Testing new technology
• Lead on managing and updating the social media calendar and workflow documents.
• Assist in booking VIPs into each hotel and providing thorough briefs to the in-house teams ahead of these important stays.
• Assist in the day to day running of our communities on Instagram, Twitter, Facebook, Tik Tok, LinkedIn with the emphasis on Instagram. Reporting on follower growth across all channels, working with the General Manager on their wider analysis.
• Assist in the organisation and execution of the major social media campaigns.
• Assist in putting together summary presentations and reports and attend quarterly meetings where these documents will be presented, whilst hearing key updates from the other departments.
• Possibly training other staff

Knowledge and Experience
Ideal candidate will have:

• Bachelor’s Degree in Computer Science, Information Technology, or related filed
• In depth knowledge of Microsoft Operating Systems, Microsoft or Cisco certification
• A minimum of five (5) years’ experience in Hospitality, Operations and IT Support roles
• Experience with these Hospitality related applications and or systems (PMS, POS, Key Card, PABX)
• Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, WAN/LAN domain controller, Active Directory, Firewall and VPN applications
• Must be flexible in working hours, including weekends, evenings and holidays
• Good understanding of current IT security and Data protection standards.

Deadline: 24th April, 2024.

How to Apply: Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using the Job Title as the subject of the mail.

Note: Merat Hotel and Suites is an equal opportunity, affirmative action employer. We encourage candidates from all backgrounds to apply.