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Vacancies at MTN Nigeria

Nigeria

Company Info

Large organization

MTN Nigeria is a division of the MTN Group, Africa's major cellular telecommunications business. On May 16, 2001, MTN became the first GSM network to make a call following the Nigerian Communications Commission's widely acclaimed GSM auction earlier that year.

200 + Employees

MTN Nigeria is a division of the MTN Group, Africa’s major cellular telecommunications business. On May 16, 2001, MTN became the first GSM network to make a call following the Nigerian Communications Commission’s widely acclaimed GSM auction earlier that year.

1). Senior Manager – Finance.FibreCo

Location: Ikoyi, Lagos

Mission/ Core purpose of the Job

  • The Senior Manager – Finance.FibreCo acts as a chief financial advisor and strategic finance advisor, providing financial support to the MD and senior management while overseeing the financial operations of the company and making decisions to improve the overall financial health of the company.
  • The role ensures the financial growth, profitability and viability of the organisation through building confidence in the investor community, driving organic and inorganic growth, appropriate administration of the business, effective working capital management, and proactively managing the financial performance of the company
  • The Senior Manager – Finance.FibreCo leads the set up of financial systems and structures and assumes full responsibility and authority for operations of the function. Additionally, leads, coordinates and manages the financial resources, ensuring that operational efficiencies and cost optimization strategies are developed in line with FibreCo objectives, and is also responsible to produce accurate financial statements to report to key stakeholders. The role is fully accountable for consolidated financial and non-financial reporting for the company

The role leads teams across the below work areas:

  • Financial Planning, Analysis & Reporting
  • Finance Operations
  • Tax & Transfer Pricing
  • Treasury & Banking

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)

Key Deliverables

The Senior Manager – Finance.FibreCo will be accountable to achieve the following objectives:

Strategy Development and Implementation

  • Cascade the Group strategy to create functional strategy aligned with the overarching business goals, under oversight of the MD/CEO
  • Ensure effective implementation of the functional strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
  • Oversee regular review of the functional strategy and roadmap, under oversight of the MD/CEO, to ensure its alignment with the changing dynamics of the internal and external ecosystem

Staff Leadership and Management

  • Source, induct and manage talent in accordance with legislative guidelines
  • Continually develop a culture of strong collaboration and effective team working
  • Ensure open communication channels with staff and implement change management interventions where necessary
  • Provide definition of roles, responsibilities, individual goals and performance objectives for the team
  • Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
  • Develop and implement a training plan in order to build and develop skills within the team
  • Performance manage resources in accordance with HR policy and legislation where necessary
  • Actively participate in leadership team and develop skills of own team
  • Promote a ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance

Governance

Strategic Meetings

  • Participate and provide input in strategic meetings
  • Provide inputs & drive FibreCo wide transformation initiatives, elicit inputs from relevant parties
  • Provide inputs to and ensure adequate risk mitigation and controls in the function
  • Perform evaluation baseline of Service Level Agreements (SLAs) and KPIs
  • Drive approval process from CEO/Group on new initiatives
  • Dedicate relevant budget for internal projects, post sign-off from CEO/Group
  • Drive preparation of proposal on change initiatives SLA, policies and procedures

Escalations

  • Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to CEO / Group team
  • Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery

Function Tactical

  • Closely monitor all projects initiated in the function
  • Review and finalise objectives, targets and budgets for the function, under oversight of CEO
  • Review key risks, issues and dependencies and set mitigation actions, seeking guidance from the CEO as and when required
  • Develop and manage budgets, where required
  • Sign-off / make decisions regarding tactical changes and where required seek sign-off from Management

Performance

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  • Monitor performance and alignment with overall FibreCo strategy
  • SLA approval and exception performance review

Reporting

  • Report on a monthly basis to the CEO relating to progress made within the function and in accordance with the measurement metrics set by the organisation
  • Report on an ad hoc basis on specific projects, as required

Budgets

  • Manage function’s budgets in line with business objectives, under oversight of MD/CEO
  • Manage project initiative budgets in line with business objectives, under oversight of CEO
  • Ensure that the cost of operations are managed, in line with a least cost operating strategy stemming from the business drivers, under oversight of the MD/CEO
  • Operational Delivery

Functional Leadership:

  • As the functional leader of the Finance vertical, the role is accountable to:
  • Monitor and align the direction, strategy and results of the Finance vertical, collectively and as individual work areas in the FibreCo, ensuring that the Group guidelines are duly complied with
  • Lead and deploy an integrated solution development and problem-solving philosophy across the function
  • Serve on the executive committee (where applicable) and risk committees (where applicable) to align the financial goals to other departmental and organizational objectives

Delivery Leadership: 

As the delivery leader of the Finance vertical, the role is accountable for the following work area outcomes:

  • Oversee implementation of policies, procedures and guidelines set forth by Group Finance team and ensure compliance with the same
  • Implement governance to manage the consolidated FibreCo Finance strategy, budgets and financials, with guidance from FibreCo MD/CEO
  • Lead, control and establish governance to manage the consolidated FibreCo Finance strategy, budgets and financials
  • Cascade the Group FiberCo budget, analytics and reporting framework in the Function
  • Deliver results under the guidance of the Bayobab Group CFO abiding by all the set directives and regularly reporting compliance
  • Act as chief advisor and strategist providing needed support to the FibreCo MD/CEO with respect to the identification of financial risk and long-term financial effect of business decisions (through Financial Scenario Analysis)
  • Representation and management of specific FibreCo related committees – Risk & Audit Committee, Capex committee
  • Monitor & Oversee maintenance of integrity of the financial data, financial processes, procedures and financial controls in line with established accounting processes, regulations governing the business and internal control policies
  • Implement forecasting, budgeting and financial planning process for the FibreCo and ensure all budgets adequately reflect periodic resource requirements and revenue estimates for the business, communicate the same to the Group
  • Responsible for the review, approval and / or update of business plans, budgets and forecasts of the function
  • Advise and provide support for the resolution of issues in forums such as Board meetings, Operational Review, etc
  • Support the FibreCo MD/CEO with funding requirements where required by liaising with external Financial Services organizations as may be required
  • Manage cash flow of the company ensuring generation of sufficient funds for day to day operations and CAPEX spend; monitor actual spending and ensure financial compliance with all business transactions
  • Ensure that accounting KPIs are reported to Group FiberCo regularly and any deviations from the budget are reported
  • Review and Approve all finance & accounting transactions and ensure processes/procedures are effective and comply with regulatory and statutory requirements and Group Finance policies and directives
  • Ensure adequate training is provided on tax reporting cloud systems
  • Ensure effective implementation of tax risk management strategies and review all computations and submissions in alignment with the risk framework
  • Manage all transfer pricing controversies and disputes, resolving/escalating issues, as required. Additionally, oversee preparation of transfer pricing documents for all intra-group transactions and receive sign-off from group team
  • Review monthly financial reports and budgets for the Group Exco to support the financial decision-making process
  • Oversee the implementation of system automation and digitization programs, margin improvement programs, cost control tools (including budgetary controls) to drive cost efficiency improvements across the organization
  • Oversee local procurement activities and resolve issues, if any. In case of business-critical challenges, escalate to Group Finance team
  • Oversee the treasury operations and controls and ensure adherence to reconciliation control practices, business standards and regulatory compliance
  • Other duties, as assigned

Managerial / Supervisory Responsibilities

  • Accountable for the morale, performance, and development of the function’s human capital
  • Cascade and socialize work structure processes to enable adoption by the team
  • Coach and mentor direct reports
  • Ensure assigned team is led, motivated, and rewarded to achieve KPA’s
  • Ensure that coaching / mentoring programs and personal development plans are in place for all staff members
  • Ensure effective management of diversity among personnel in the function
  • Identify staff training and development needs and implement necessary actions, in collaboration with HR
  • Motivate and manage individuals to perform at the highest level, especially in terms of delivery and meeting target deadlines
  • Possess the authority, presence, and integrity to command respect from colleagues and from external contacts
  • Provide career development for direct reports (counselling, coaching, identifying key performance areas, career planning, and goal setting), in collaboration with HR

Job Requirements (Education, Experience and Competencies)

Education:

  • Minimum of 4 years tertiary degree (B.Sc. Accounting / BCom Accounting, or a related discipline)
  • Professional qualification – CA /CFA/ACCA (required)
  • MBA or Masters (advantageous)

Experience:

  • Minimum 7 to 10 years relevant experience in a similar position with at least 5 years in a managerial role
  • Experience in wholesale/infrastructure/B2B Telecommunications sector/ industry will be advantageous
  • Experience working in a global/multinational enterprise with a good understanding emerging market
  • Successful track record as a senior management professional in delivering exceptional business growth & financial results
  • Proficient in driving company’s financial performance, business growth and platform monetization
  • Experience working in a global/multinational enterprise with a good understanding emerging markets
  • Demonstrated track record as a relationship builder.

Competencies:

  • Functional Knowledge:
  • Financial Planning and Forecasting
  • Financial Modelling, Analytics and Reporting
  • Corporate Performance Management
  • Accounting Standards and Procedures
  • IFRS and GAAP
  • Capital Structure and Liquidity Management
  • Credit Management
  • Working Capital Management
  • Treasury Policy
  • Financial Controls & Risk Management
  • Tax Accounting & Optimization
  • Investor Relations Strategy
  • Business case evaluation
  • Capex valuations

Skills

  • Strategic thinking
  • Financial Acumen
  • Business Acumen
  • Analytical thinking
  • Conflict management
  • Continuous improvement
  • Data interpretation
  • Decision making
  • Delivery focused
  • Leadership
  • Negotiations
  • Innovation

Deadline: Apr 22, 2024

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2). Team Leader – Transmission Access Planning LSW

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Location: Ibadan, Oyo
Job Type: Full time

Mission

  • Oversee planning, designing and optimization of transmission, optical transport Networks (Microwave & Fiber links) and manage capacity (architecture & Topology) for access network segment within the assigned region.
  • The position will lead a team of Transmission Access Planning Engineers responsible for Planning Transmission technology, topology and infrastructure.

Description

  • Oversee detailed microwave link engineering design using Pathloss planning tool.
  • Oversee planning and design of Fiber infrastructure route and connectivity using google earth and AutoCAD planning tool.
  • Produce detailed integration (L2, L3) and IPDCN plans for optical multiplexer and aggregation Nodes.
  • Ensure detailed synchronization plans for last-mile links/sites are issued.
  • Ensure IP networking plan and LLD are released optimally.
  • Ensure IP plans are optimally assigned by continuously re-dimensioning IP Clusters and spheres in line with MTN PPP.
  • Ensure optimal utilization and management of MTN Microwave Frequency channels and IP Compatible Nodes.
  • To provide transmission engineering support and information timely and accurately.
  • To ensure that accurate scope of work is issued to contractors to the satisfaction of all stakeholders.
  • Ensure Links and Nodes meet international & MTNN performance standards from capacity utilization and performance point of view.
  • Optimize and manage transmission capacity end to end across the access network.
  • Oversee Topology network designs (architecture) and capacity dimensioning.
  • Develop work Authorization that contains accurate and relevant information.
  • Analyze and determine the type of equipment to be used for transmission purposes.
  • Resolve transmission failure and problems attributable to planning.
  • Ensure availability of updated information on the Live and Planned Transmission Networks.
  • Ensure customer insight management & engagement (traditional & new business)
  • Conduct LOS Survey and TSS for new and existing BTS site and Enterprise Client locations within the assigned region of responsibility
  • Prepare and compile weekly performance reports on the access network to support capacity planning and forecasting.
  • Oversee planning, development & evolution of access Network elements and infrastructure.
  • Ensure compilation, analysis and presentation of trend reports on access transmission network capacity, utilization and availability as well as mitigation action plans for any identified performance issues.
  • Ensure all new node and service Implementation work undertaken by vendors meets MTN Nigeria’s specifications and standards.

Requirements
Education:

  • First Degree in Computer Science / Electrical Engineering or related discipline
  • Fluent in English

Experience:

  • 3 – 7 years experience in an area of specialisation; with experience working with a team
  • Experience working in a medium  organization
  • Experience in Electrical radio engineering, microwave radio transmission at high frequencies and fibre optic transmission networks
  • Experience in connectivity, route planning, IP planning technologies, topology, logical networks.
  • Deep knowledge in IP technologies and techniques i.e. BGP, IGP, L2VPN, L3VPN, ISIS.
  • Experience working in a Multi-vendor Transmission network environment i.e Ericsson, Aviat, Huawei, Cambridge Networks, Intracom, Redline.
  • Advanced knowledge and application of Transmission technology evolution i.e. IPRAN, Converged Transport Network, IP/MPLS, DWDM, SDH, Carrier Ethernet.
  • In-depth understanding of Transmission network topology planning, route planning, network connectivity, capacity and infrastructure planning.
  • Project, process & people management.

Application Closing Date
17th April, 2024.

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3).  Lead – Customer Service

Location: Ikoyi, Lagos
Job Type: Full time

Mission

  • To lead a team of call center executives in delivering high-quality service management within the framework of an agreed sales strategy to meet operational targets for revenue, profitability, and customer satisfaction.
  • Support of MTN Business customers through effective and efficient customer engagement and key account management strategies (management of faults, services, SLAs, account receivables, and general customer engagement).

Description

  • Ensure full implementation of operational plans and strategies with regards to the workforce, systems, and quality control of the CR-SME support desk.
  • Ensure the provision of quality support to MTN Business through proper alignment and harmonization of available resources.
  • Proactively identify and address potential quality and performance inhibitors.
  • Co-ordinate periodic evaluations of system and process performance at the CR-SME support desk.
  • Provide specialist input regarding software acquisition, upgrade, and development.
  • Ensure adherence to service levels and other call center performance metrics.
  • Participate in the development of quality standards as well as monitor adherence to them.
  • Ensure prompt compilation and generation of relevant reports for management reporting.
  • Ensure the provision of second-level support to all unmanaged small and medium enterprise (SME) customers.
  • Follow through on customer queries, ensuring prompt resolution and feedback.
  • Implement cross-selling and up-selling.
  • Implement a customer satisfaction survey, identify major customer concerns over service delivery, and then work with the customer to define the issues.
  • Implement customer win back initiatives and follow up to ensure customer retention.
  • Implement all customer support SLAs, service plans, and PPPs for the Enterprise Customers Helpdesk and assigned customer SME segments.

Requirements
Education:

  • First Degree or equivalent in Social or Management Sciences, Humanities etc.
  • Professional certifications and/or MBA will serve as an added advantage.

Experience:
3–7 years of relevant work experience in the telecommunications industry in a similar role.

  • Advanced proficiency in the use of Microsoft Excel spreadsheets
  • Membership in a customer service-related professional association

Application Closing Date
17th April, 2024.

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4). Manager – Post Paid MNP and Roaming Segment

Location: Ikoyi, Lagos
Job Type: Full time

Mission

  • To create sustainable, profitable market volume and value growth for the High Value Segment of the consumer market.
  • To assist and support the Senior Manager, High Value Segment, Consumer Market Group, in the implementation of strategies to achieve agreed business objectives.

Description

  • Lead the development and execution of a comprehensive strategy to deliver revenue and subscriber targets for the consumer postpaid and Mobile Number Portability (MNP) product segments.
  • Contribute to managing the financial viability of key initiatives involving changes in subscriber numbers, cost of product or service delivery, marketing spend, average revenue per user (ARPU), return on investment, etc.
  • Drive profitability within the High Value segment through the effective implementation of consumer-paid MNP marketing-related campaigns.
  • Propose, develop, and manage Consumer Postpaid product portfolio, leveraging convergence and technology to enhance the overall postpaid proposition and grow consumer postpaid segment revenue and subscribers.
  • Undertake or commission market research and analysis to understand customer needs, define user preferences and behavioral patterns in the Consumer Postpaid segment, and provide insights and recommendations to drive viable market penetration and acquisition frameworks for the development of the Consumer Postpaid segment.
  • Implement operational strategies aimed at acquiring, growing, and retaining high-value customers within the Consumer Postpaid segment and through the MNP channel.
  • Design and execute comprehensive marketing plans aimed at stimulating customer growth and revenue within the consumer postpaid segment and acquiring high Average Revenue Per User (ARPU) customers through the MNP channel.
  • Prepare, compile, and present performance analysis insights and reports to management and key stakeholders, focusing on segment-specific metrics and behavioral patterns while leveraging insights to drive further product development and refinement.
  • Manage day-to-day operations, including market and customer analysis, reporting, and marketing campaign execution as required.
  • Drive team performance, ensuring high standards and the achievement of overall team objectives while providing leadership and guidance to support the team in delivering business results.
  • Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, and regular review of their training needs.
  • Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
  • Identify the training requirements of team members and develop a program to address knowledge gaps and enrich the knowledge repository within the department.

Requirements
Education:

  • A First Degree in Marketing, Business or Engineering
  • A master’s degree in business administration (MBA) or a related discipline will be an added advantage.
  • Fluent in English

Experience:
6–13 years’ experience, which includes:

  • A minimum of 3 years’ experience in an area of specialization, with experience in supervising or managing others
  • Minimum 3+ years of work experience in marketing or product management with a strong commercial acumen (ideally in the telecommunications industry)
  • Ability to think innovatively and lead cross-functional teams to deliver products that are key to driving customer growth and the customer experience.

Deadline: 17th April, 2024.

How to Apply: Interested and qualified candidates should use the links below to apply:

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