Vacancies at MTN Nigeria

Mission

• To design, develop and maintain software applications that effectively address challenges, boost efficiency, enhance user satisfaction, fulfill user and business requirements, and improve overall experience.

Description

• Develop designs that support the functional requirements business application projects and include the conceptual, high-level, and detailed design specifications for build, implementation and support of these business solution.
• Complete analysis of and acquire a detailed understanding of the testing requirements for a given design and prepare a testing strategy.
• Assess implications of a given design current and future support model; and prepare an implementation and transition plan.
• Organize and coordinate the activities of the systems design team and communicate all business process changes highlighting the implications on design.
• Manage work flow processes, document weekly reports per functional area and provide input to monitor and execute URS.
• Drive Knowledge Management and Best Practice Sharing within own Unit/Department/Division/Enterprise-wide as required.

Education:

• First degree in computer science, Engineering or equivalent.
• Any Robotics Process Automation (RPA) certification will be advantageous

Experience:

3 – 7 years’ experience which includes

• 3 years’ experience building Frontend and Backend systems.
• 3 years’ experience in integration to SQL and noSQL Databases and API consumption.
• 5 years development experience.

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Mission

• To plan, manage the project/program execution and reporting, manage and allocate resources for the execution of IT projects in line with the needs of all business units in the organization and MTNN business plan.

Description

• Carry out feasibility studies in new business initiatives and develop project charter, identifying project scope, expectations, objectives, risks, approach and deliverables with senior management and stakeholders, to support business goals.
• Develop detailed work plans and identify project deliverables and ensure all projects are well defined in terms of detailed project deliverables, milestones and time frames.
• Deploy and manage resources effectively for the successful execution of IS projects, securing the release of project required resources including project staff and financial resources.
• Review issues and problems in relation to projects, deal with vendors and administer contracts and identify project risks, as well as recommend actions to mitigate risks.
• Assist in evaluating, tracking and managing the development and performance of team members, to ensure productivity and achievement of business results.
• Close out project ensuring all resources are accounted for and released appropriately.
• Compile lessons to learn for use by project teams in execution of on-going and future projects and participate in post project delivery review.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, and regular review of their training needs.
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Education:

• First degree in Electrical/Electronics, Computer Science/Engineering or related discipline
• Certifications in the Agile practice area – Scrum etc.
• Possession of a professional project management certification (PRINCE2/PMP) will be an advantage
• Fluent in English

Experience: 

• 6 – 13 years’ experience which includes:
• Minimum of 5 years’ experience in an area of specialization; with experience in supervising/managing others.
• Minimum of 2 years’ experience in agile practices and related tools.
• Experience in coordinating multiple projects within and outside a program.
• Experience working in a medium to large multinational Technology organization.
• Formal project management experience in a telecommunication technology business environment such as but not limited to customer care & billing systems (CC&BS, Enterprise Resource Planning (ERP) systems environment, Charging System, payment systems, VAS system.
• Formal project management experience in digital technologies such as cloud technology, new generation apps, APIs and microservices.
• Proven experience in Managing large scale digital projects and solutions across complex, trans-national, cross-Functional program and channels
• Experience of facilitating project coordination and managing expectations across internal, 3rd party and/or client teams according to project requirements and workstreams from kick off to deployment.
• Risk management prior to and during the project execution, managing risks within project timelines, budgets and quality.
• Quality reporting for different spectrum of stakeholders

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Mission:

• Plan, coordinate, and oversee activities related to User Interface, User Experience & User Interaction design, development and process (Business & Systems) automation design & implementation for the enterprise in Information System Group (ISG)

Description:

• Manage UI/UX, process automation, design, and development processes to ensure the optimal usability of products and services.
• Keep abreast of developments in technologies and strategies in the local and international business environment and recommend value-adding improvements to MTNN’s IS and product strategy.
• Participate actively in Product Development Steering Committee activities and initiatives.
• Provide aid in channeling and resolving issues arising from delivered solutions.
• Direct necessary checks to ensure development activities conform to the objectives set out at project initiation.
• Work closely with the technical lead in understanding the functional and technical design.
• Develops and configures automation processes as per the Technical Design Document (TDD) to meet defined requirements.
• Comply with and help enforce design and coding standards, policies, and procedures.
• Evaluate MTNN’s business objectives in relation to NPS as well as the role of automation, UI/UX, etc. in the business plan.
• Take an active role in planning for implementation of solutions, including defining requirements, proving concepts, identifying processes for RPA, and determining feasibility with various process owners across the organization.
• Take UI/UX innovation and designs to the next level.
• Champion user-centered designs when problem-solving.
• Manage the day-to-day working relationship between solution delivery, service delivery, and infrastructure services to plan and execute integration strategies necessary for the integration of information or functions between key application services and systems.
• Lead a group of technical experts responsible for UI/UX, automation architecture, and design.
• Direct the activities of team members toward understanding the business plan and IS strategy and designing or developing solutions to support or achieve the objectives.
• Manage the team by ensuring that the technical architecture is followed and that the services necessary to meet the changing needs of the organization are implemented and maintained.
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Education:

• First degree in Electrical/Electronics, Computer Engineering, Computer Science or related discipline
• Fluent in English

Experience:

6 – 13 years’ experience, which includes:

• Experience working in scrum teams
• Extensive experience in the design of digital products or services
• Experience in design for strategy, research, UX, UX/UI, service design, or digital products
• Experience using industry tools (e.g., Adobe CS, Sketch, Miro, Invision, Figma, etc.)
• Experience working in a medium to large organization.

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Mission:

• Oversee the development and management of MTNN Fibre Broadband strategy to ensure strategic decision-making supported by an accurate, efficient, and effective market penetration system while ensuring adherence to policies and procedures that monitor and support the Fibre Broadband business performance management.
• To distil and provide a deep understanding of customer needs and aspirations to enable MTN Nigeria to engage more closely with its customers.

Description:

• Develop strategies for effective market penetration based on existing and potential channels.
• Generate periodic channel and partner assessment reports for performance reviews.
• Define and implement communications strategies that will support a differentiated MTN brand position that sets the organization apart from the competition.
• Develop competitive broadband strategies for MTN Broadband product plans, solutions, and value propositions.
• Determine and manage the development of new capabilities and resources to enhance the deployment of solutions and services in the fibre segment of business plans and cases for opportunity selection nationwide, negotiating and contracting with estates, partners, and resellers.
• Participate in contract negotiations to reduce costs and drive MTNN Value Creation Philosophy.
• Drive the adoption of new growth opportunities for the business within the Fibre service segment.
• Ensure relevant business rules are applied in the budget process and forecasting scenarios for broadband business performance.
• Manage the performance measurement and monitoring of Fibre broadband propositions, promotions, and activities to ensure that they adhere to the business plan and provide feedback to senior management as requested.
• Review the feasibility assumptions used versus actual behavior in the market after the launch of a product, promotion, or activity.
• Ensure the integrity of broadband financial modeling projects.
• Ensure quality assurance for all business plans, product analysis, and data generated for reporting.
• Review and assess competitive price reaction scenarios.
• Manage ad hoc projects as directed by Chief Broadband Officer/Chief Ooperating Officer.
• Establish a commercial footprint for various channels that shadow the network roll-out.
• Coach and train direct reports to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, and regular review of their training needs.
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Education:

• A first degree in Engineering, Business Management, or a related discipline
• A Master’s degree, preferably an MBA, will be an advantage.
• Fluent in English

Experience:

• A minimum of 12 years of working experience, which includes:
• Manager track record of 5 years or more, with at least 3 years in the relevant sector or industry
• 3 years’ experience in business performance reporting, financial analysis, and business development
• Work experience across diverse cultures and geographies is advantageous.

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Mission:

• Oversee and direct MTN Nigeria’s Fixed Broadband sales and customer management team within the framework of an agreed sales and customer management strategy to meet operational targets for revenues, profitability, and customer satisfaction.

Description:

• Provide technical leadership and advice in the formulation and development of fixed broadband policies and guidelines and ensure compliance of the operations of the department with MTN policies and procedures.
• Develop and implement plans in support of approved Fixed broadband strategies, ensuring an effective method of monitoring related initiatives is deployed as well as providing regular management reports on the plans.
• Develop Fixed broadband strategies and initiatives to meet targets in alignment with the division /MTN corporate strategy and in response to events or changes impacting departmental activities.
• Drive and manage the Sales and customer management team to meet and surpass revenue and new business targets and ensure integrated channel management, supported by appropriate systems such as Customer Relationship Management (CRM).
• Provide thought leadership and advice on the creation/adoption of a framework to integrate business analysis and planning into MTNN’s engagements and identify /create distinct competitive advantages for the organization through strategic use of information.
• Plan and develop framework and strategies for delivering information/analytics solutions to key stakeholders and leading the design and oversight of business intelligence and reporting tools.
• Lead and collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
• Ensure full compliance with telecommunications license provisions, sector regulations, and competition laws.
• Identify, evaluate, and track the development needs and performance of fixed broadband Sales and customer management staff, providing opportunities for staff to meet sales targets, build on the company’s investment in their training, and improve productivity.
• Coach and mentor the Fixed Broadband Sales and customer management team to ensure understanding of the objectives and goals of the department, awareness of all related job requirements and accountabilities, and leverage human resources career development programs for staff career development.

Education:

• A first degree in Business Administration, Marketing, Engineering, or any other relevant discipline
• An advanced degree, preferably in a business-related discipline (e.g., MSc, MBA, etc.), will be advantageous.
• Fluent in English and the language of the country is preferable.

Experience:

• A minimum of 12 years’ experience in retail sales and customer management, including:
• Senior management track record 4 years or more, with at least 3 years in the relevant sector or industry as per the relevant role
• Experience working in a global or multinational enterprise (understanding emerging markets is advantageous)
• Work experience across diverse cultures and geographies will be advantageous.
• Experience in managing a national sales force.
• Experience in developing sales strategies and performance metrics
• Commercial experience in a relevant sector
• Experience in identifying new markets.

Corporate sales experience is a plus.

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Mission:

• To efficiently define and manage Fixed broadband channels and market development objectives.
• Develop and coordinate the execution of efficient GTM and partner management strategies to drive sustainable growth in value and volume growth for the fixed broadband business objectives.

Description:

• Manage the performance measurement and monitoring of Fixed broadband propositions, promotions, and activities to ensure that they adhere to the business plan and provide feedback to senior management as requested.
• Develop competitive broadband strategies for MTN Broadband product plans, solutions, and value propositions.
• Review the feasibility assumptions used versus actual behavior in the market after the launch of a product, promotion, or activity.
• Ensure the integrity of broadband financial modeling projects.
• Ensure quality assurance for all business plans, product analysis, and data generated for reporting.
• Review and assess competitive price reaction scenarios.
• Manage ad hoc projects as directed by the GM/CBBO.
• Establish a commercial footprint for various channels that shadow the network roll-out.
• Execute strategies for effective market penetration based on existing channels.
• Execute strategies to optimize channel performance based on assessments and reports.
• Oversee the initiation and management of sales activation at identified key retail points.
• Ensure trade programmes meet business objectives and trade channel requirements.
• Manage the development of relevant visibility solutions to support sales and marketing Programmes
• Coach and train direct reports to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, and regular review of their training needs.
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Education:

• A first degree in Marketing, Engineering, Business Management, or a related discipline
• A Master’s degree, preferably an MBA, will be an advantage.
• Fluent in English

Experience:

9 – 17 years working experience which includes:

• Manager track record of at least 3 years in the relevant sector or industry
• 3 years’ experience in business performance reporting, financial analysis, and business development
• Work experience across diverse cultures and geographies is advantageous.

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Mission:

• To provide general administrative support to the regional team.

Description:

• Co-ordinate the departmental common drive to ensure organized records and appropriate access and rights to respective team members and channel teams.
• Maintain the consolidated regional field coverage plans and track implementation through daily and weekly reporting by respective team members.
• Collate all team member reports to ensure timely and organized feedback to respective channel units on programs and activities undertaken.
• Assist in providing reliable and efficient administrative support services.
• Monitoring the appropriate utilization of office supplies
• Raise all requisitions for the department.
• administration support for reception management
• Ensure the security of records (files, etc.) and archival systems.
• Custodian of channel databases within the region: conduct regular updates and ensure usability.
• organizing staff travel and accommodation.
• Process all departmental cash advances and expense reimbursements.
• Escalate customer issues and ensure resolution and feedback to the sales team.
• Assist in preparing required reports in support of business operations and management decisions.

Education:

• A first degree in any related field
• Fluent in English

Experience:

• A minimum of 1–3 years’ experience in an area of specialisation, with experience working with others
• Experience working in a small to medium sized organization

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Mission:

• To efficiently manage and coordinate business planning, performance reporting, and financial projections for all MTNN commercial and technology investments.
• To manage the MTN budget year process (revenue to gross margin), monthly forecast, and budget variance analysis.
• To manage the performance reporting of the business (Ops Review, Competitive Benchmark Reports, etc.).

Description:

• Review the budget process and ensure that quality drivers and assumptions for business plans and the business rules are correctly applied to the process and the forecasting scenarios.
• Assess the MTNN business plan to articulate an understanding of the telecommunications industry as well as future developments to be considered.
• Review MTNN revenue and financial planning models, provide market share estimates based on market data, and develop MTNN three-year revenue and related financial and non-financial projections.
• Review trends in the telecommunications industry and provide insight into issues and events that could be factored into the business planning and reporting process as they affect MTNN operations and services.
• Develop internal and external sources of intelligence on a continuous basis and integrate and manage data and information from diverse sources to guide strategic plans and decision processes within the Marketing Division.
• Develop and maintain a database of records, data, and information that are relevant to the telecommunications industry and useful for the planning and optimization of MTNN business activities.
• Collaborate with other business units in developing business models and frameworks that support business decisions, business planning, and business performance reporting, and assist in developing and reviewing scenarios within the models.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, and regular review of their training needs.
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Education:

• A first degree in Accounting, Finance, Economics or Statistics/Mathematics
• A master’s degree in business administration (MBA) or a related discipline will be an added advantage.
• Fluent in English

Experience:

6–13 years’ experience, which includes:

• Minimum of 3 years’ experience in an area of specialization (budgets and forecasts, business performance reporting, data analytics), with experience in supervising or managing others
• Experience working in a medium- to large organization.
• Experience in hands-on accounting and financial forecasting
• Strong talent for developing conclusions and recommendations from complex sets of data

Deadline: Not specified

How to Apply: Use the links below to apply:

• Analyst, CRM & Billing
• Manager – Core Network Planning
• Developer – Software Development
• Manager – Project Management
• Manager UI/UX Design
• General Manager – FTTH Operations
• General Manager – Broadband Sales and Customer Management
• Senior Manager – Market Development
• Administrator – Regional Operations
• Manager – Business Planning and Performance