Contact Center Personnel at MacTay Consulting

MacTay Consulting is one of Nigeria’s first and prominent management consulting organisations, delivering human resources services to clients throughout Africa since 1982. We focus on bringing value to companies by providing customised solutions that fit our clients’ demands. We have a demonstrated track record of offering high-quality services that benefit our clients’ businesses.

Title: Contact Center Personnel

Location: Obanikoro, Lagos

Key Responsibilities

• Answer incoming calls from customers and respond to inquiries or resolve issues promptly and professionally.
• Make outbound calls to follow up on customer inquiries, provide information, or conduct surveys as required.
• Identify and escalate priority issues to the appropriate department or supervisor for resolution.
• Maintain accurate records of customer interactions and transactions, including details of inquiries, complaints, or comments.
• Follow communication scripts and guidelines when handling different types of calls and customer inquiries.
• Meet or exceed performance targets for call handling, customer satisfaction, and other key performance indicators (KPIs) as set by the organization.
• Stay updated on product or service information, promotions, and company policies to provide accurate information to customers.
• Collaborate with team members and other departments to ensure seamless customer service delivery and resolution of customer issues.
• Participate in ongoing training and development programs to enhance job knowledge and skills.
• Adhere to company policies and procedures, including confidentiality and data protection guidelines, at all times.

Qualifications and Skills

• High School Diploma or equivalent; additional education or training in customer service or relevant field is a plus.
• Must have 1-3 years experience
• Proven experience in a customer service or call center environment is preferred.
• Excellent communication skills, both verbal and written, with a clear and professional telephone manner.
• Strong active listening and problem-solving skills, with the ability to empathize with customers and handle difficult situations calmly and effectively.
• Ability to multitask and prioritize tasks in a fast-paced environment while maintaining accuracy and attention to detail.
• Proficiency in using computer applications and call center software, with the ability to navigate multiple systems simultaneously.
• Flexibility to work shifts, including evenings, weekends, and holidays, as required.

Salary

• N80,000 / Month.

Deadline: 20th May, 2024.

How to Apply: Interested and qualified candidates should Click Here to apply online